Dispute settlement

Licence security can increase the level of trust between you and your client, especially if no claim or complaint is recorded in your contractor file. In the event of a dispute, your licence security could compensate the consumer who has been harmed. Here is the procedure that may result in recourse to the security.

A claim is recorded in your file

A consumer informs you of his or her dissatisfaction, either verbally or by a formal demand for performance.

Scenario 1

The dispute is settled by you and the consumer following his or her expression of dissatisfaction.

Scenario 2

You and your client cannot agree on a settlement, and he or she takes legal action. If the consumer obtains a favourable judgment and sends it to the RBQ, the RBQ will open a claim file that could lead to payment of compensation under your licence security, if the dispute concerns construction work other than work covered by the Guarantee Plan for new residential buildings.

A complaint is made to the RBQ

If one of your clients makes a complaint about you to the RBQ, the RBQ will write to you to find out what you plan to do.

Scenario 1

The dispute is settled by you and the consumer following his or her complaint.

Scenario 2

You and your client cannot agree on a settlement and the RBQ tells him or her how to make a claim against your licence security. If the consumer obtains a favourable judgment, the RBQ will open a claim file that could lead to payment of compensation under your licence security, if the dispute concerns construction work other than work covered by the Guarantee Plan for new residential buildings.