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Régie du bâtiment du Québec

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Searching for a contractor or a licence number: consult the Licence holders' repertory.

Searching for a contractor or a licence number: consult the Licence holders' repertory.

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This content in English is intended for individuals covered by the exceptions to the Charter of the French language and its regulations.

Complaint concerning the services delivered by your contractor

For a complaint about a new home or condominium, please see the Guarantee Plan for New Residential BuildingsThis link open an external website of the Régie du bâtiment du Québec in a new window. or Garantie constructtion résidentiel (GCR)This link open an external website of the Régie du bâtiment du Québec in a new window., the administrator of the Guarantee Plan.

By filing a complaint against your contractor, you allow the Régie du bâtiment du Québec (RBQ) to document the case and record information in the contractor’s file. Your complaint will be reviewed. In some cases the RBQ may contact the contractor if, for example, the safety of building residents is at risk or the contractor has been dishonest.

If you are in a contract dispute with your contractor because, for example, you’re dissatisfied with the work done, you can start legal proceedings. It is important to know that the RBQ is not a court and therefore has no power to resolve your dispute.

Visit the Problems with your contractor page for the steps to follow to receive compensation.

Before filing a complaint against your contractor

Before filing a complaint about the services provided by your contractor, you must:

  1. Check to see if the contractor was licensed at the time the work was being done. Go to the RBQ Licence Holders Registry or contact us to find out if the contractor had a licence. If your contractor was not licensed when the work was being done, complete the online form Filing a complaint relating to unlicensed work.
  2. Have a document that establishes the contractual relationship between you and the contractor. You will also need to provide us with the contractor’s name and licence number.

Do you have a written contract?

To file a complaint that will allow the RBQ to record information in the contractor’s file, you must have a written contract or other document that establishes a relationship between you and the contractor. It may take different forms, but it must allow the RBQ to identify the contractor clearly (email, bid, proof of payment, etc.).

If you don’t have a written contract establishing a relationship between you and the contractor, your complaint is not admissible. The RBQ will not be able to enter any information about the complaint in the contractor’s file. However, you can take your case to a court in the Québec legal system, such as the Small Claims CourtThis link open an external website of the Régie du bâtiment du Québec in a new window..

Complete the form

The fields preceded by an asterisk (*) are mandatory.

1. Your details

2. Details of the contractor you are complaining about

3. Address of the location where the work has been performed

4. Work referred to in your complaint

*Ce champ est obligatoire.What type of work is this?


*Ce champ est obligatoire.The work involved which type(s) of location?
















5. Nature of the work

The work is under which Régie du bâtiment du Québec area(s) of intervention?

Please describe the nature of the work.

During what period has this work been performed?

6. Description of your complaint

*Ce champ est obligatoire.Do you have a document establishing a link between you and the contractor? (Contract, bid, email, proof of payment, etc.)

Note: Please make sure that you attach a document establishing a link between you and the contractor at the next step.

*Ce champ est obligatoire.Have you filed this complaint with another organization?


7. Consent regarding your personal information privacy

Forwarding your complaint to your contractor

*Ce champ est obligatoire.Do you authorize us to forward your complaint as it to your contractor?

Forwarding your complaint to other organizations

*Ce champ est obligatoire.If necessary, do you authorize us to forward your complaint to other organizations?

Submitting your complaint at a public hearing

Depending on the severity or number of complaints received against your contractor, the contractor may be summoned to appear before the Bureau des régisseurs for a public hearing.

*Ce champ est obligatoire.Do you authorize us to submit your complaint at a public hearing involving your contractor?

Personal information that you provide with your complaint will be stored, used and communicated in compliance with the provisions of the Act Respecting Access to Documents Held by Public Bodies and the Protection of Personal Information. Subject to the Archives Act, once your complaint has been processed this information will be destroyed by the RBQ in accordance with the retention schedule.

It is possible to consult or correct this information by sending a request to the RBQ’s person in charge of access to documents and the protection of personal information. Please send your request to the address indicated on the RBQ and information distribution page [Fr].

Print the form for reference before moving to the next step. It won’t be possible to print it later.

By clicking on Next step, you will be able to attach your supporting documents.