Our mission, our vision, our values, our promise

In view of protecting the public, we contribute to the quality of the work and safety of buildings and facilities. We also see to the professional qualifications of contractors and owner-builders, as well as to their probity.

We fulfill our mission by enacting construction, safety and professional qualification standards. We oversee the enforcement of these standards through verifications, inspections and investigations, by applying the remedies provided by law in case of defaults or defects and by setting out financial securities to protect consumers. We are also recognized as an organization which inspects and verifies quality control programs in the area of pressure installations.

Our vision

We invest great efforts in searching for opportunities to improve our practices and our actions in order to become more efficient and to fulfill our mission. We review and optimize our practices, processes and activities to become more efficient and to strengthen our governance.

That’s what inspires the vision that will guide our actions: The RBQ, an organization that is recognized for its involvement and contribution to the building and installation industry.

We fully support the ethical values of the public administration of the province of Québec. To accomplish our mission, we count on essential values:

• Competency: We count on a qualified and competent personnel, emphasize on skills and promote employee development in order to offer high-quality services to all our clients.
• Respect: Our employees must treat with respect citizens, clients, service providers and all the collaborators and partners who support our mission, whether directly or indirectly.
• Impartiality: Our employees apply the regulation with impartiality, give the citizens and other stakeholders all the information they’re entitled to have.
• Services’ quality: In order to correctly inform the citizens of their rights and the good practices in matters of safety, and to make sure that licence holders, professionals and building and facility owners comply with their obligations, we offer high-level, accessible and user-friendly expertise services.
• Integrity: Our employees must act with integrity and avoid any situation of conflict between their personal interests and their responsibilities.
• Loyalty: We count, at any time, on a dedicated personnel to act in the organization’s name.

Since our 2018-2023 Strategic Plan [Fr], our ambition has been to become an organization truly focussed on client-oriented quality services. Our promise is as follows:

Put our expertise at your disposal by offering you an efficient service and by simplifying your procedures.

This promise completes our mission of protecting the public, our vision and our values. It is a guideline, a frame and a target to achieve with regard to services.

Concrete work to enhance the client experience: the Virage service plus project

To achieve our promise, we have undertaken the Virage service plus project, the objective of which is to better serve our clients and partners. We therefore wish to put clients’ needs at the centre of our actions in order to offer high-level, accessible and user-friendly expertise services. We are initiating a shift: these actions are part of an organizational transformation approach where all employees are in “service” mode at all times.

Client experience under examination

We are mobilized to improve the quality and the time of our services as well as to better support entrepreneurs, partners and the public. We have analyzed the main interactions clients have with us. Here are the ones we are already working on:

• Requests for regulatory interpretations
• Issuance of a new licence
• Inspection
• Complaints and reports.